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Satisfaction Guaranteed or your money back

If you are not satisfied with your product, we provide you with the option of cancelling your orders  within 7 days from the date of receipt. However, you will be responsible for paying the shipping costs. If you wish to cancel your Smoke Plan subscription, you can write us 15 days prior to the date of next order supply.

We will only accept products that haven’t been opened or used.  When returning, the products will have to be protected as they were during shipping. Any product returned incomplete, spoiled, damaged, used or opened by the Customer will be considered unacceptable and not subject to refund, and will be shipped back at the Customer’s expense. The Customer will be notified by email or telephone that their return was unacceptable and provided with information on how to pay the shipping costs.

Return & Refund Policy

What is the return policy?

We offer return/replacement of Products ordered on mea ame within 7 days of delivery of the order. We only ask that you don't use the product and preserve its original condition, tags, and packaging. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

What is the refund policy for the returned item?

What is the refund policy for the returned item?

We endeavor to process your refunds within 7 business days from the date the returned product clears the Quality Check at the Warehouse . However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by mea ame. In case of any refund discrepancies, mea ame may at its sole discretion, request you to share with us details of your bank statement.
mea ame may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles mea ame to a claim against you.

How does Refund work on based on the different modes of payment :-

If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of  the product passing the Q.C. by mea ame.

How do I return/exchange my order?

We offer easy self-service return process. To return/exchange your order, please follow these steps.
Login to your account
Go to My Orders
Click on Return
Select the Items that you want to return
You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.

Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?

No, there will be no refund/s in case of purchases of any Product/s during an offer or a scheme.

What do I need to do to return/exchange my order?

We request you to send the items to our warehouse using a courier company available in your location. Please ensure that the Products are in unused condition with their original packing and tags and that you insert the “Return Slip” portion of the Invoice along with the Product that is shipped. In the absence of the Return Slip in the courier, we might not be able to process the refund. After sending the shipment, please upload the shipment details on our website/app. Please note it is mandatory to submit the shipping details to get a refund for the returned item. Once we receive the returned item in our warehouse, we will refund the amount of the items and also the amount that you spent on sending the item to our warehouse.

What is the warehouse address to which I need to send the returned items when I try to return/exchange my order?

To return the product, please send the Product/s to our warehouse address mentioned below.

mea ame global
2287, ward - II, S/F, Pvt. No. 35/1,  35A & 36,

Kauria Pul, Mor Sarai
Delhi-110006
India

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